Nayomu.com – Refund Policy
Last Updated: 31 Oct 2025
At Nayomu.com, we are committed to providing high-quality accounting services and professionally designed accounting templates. Your satisfaction is important to us. This Refund Policy outlines when refunds may be issued for our services and digital products.
1. Refunds for Accounting Services
Because accounting services involve time, expertise, and customized work, refunds are handled under the conditions below:
1.1 Eligible Situations for Refunds
You may request a refund for accounting services if:
-
Work has not yet started on your project.
-
The service delivered is materially incomplete, incorrect, or fails to meet the agreed scope outlined at the time of purchase.
1.2 Non-Refundable Situations
Refunds cannot be issued when:
-
Work has already been substantially completed or delivered.
-
Incorrect or incomplete information was provided by the client, affecting the accuracy of the service.
-
You change your mind after the service has begun.
If you are unhappy with the results, we encourage you to contact us—our team will work with you to correct issues wherever possible.
2. Refunds for Accounting Templates (Digital Products)
Accounting templates sold on Nayomu.com are digital downloads. Due to the nature of digital products, all template sales are generally non-refundable once the download link has been accessed.
However, a refund may be granted under the following conditions:
2.1 Eligible Situations for Template Refunds
-
The file is corrupted, unreadable, or cannot be opened.
-
You receive the wrong template by mistake.
-
The template is significantly different from what was described on the product page.
2.2 Non-Refundable Situations
-
You no longer need the template.
-
You purchased the wrong template by mistake.
-
You downloaded the file and later decided not to use it.
If you experience technical issues, we will first attempt to resolve the problem by providing assistance or sending a corrected file.
3. How to Request a Refund
To request a refund, please contact us at:
Email: info@nayomu.com
Subject Line: Refund Request – [Order Number]
Please include:
-
Your order number
-
Description of the issue
-
Screenshots or files (if applicable)
Refund requests must be submitted within 7 days of purchase for digital products and within 14 days for accounting services.
4. Processing Refunds
-
We will review your request and respond within 3–5 business days.
-
Approved refunds will be issued to your original method of payment.
-
Depending on your payment provider, it may take 5–10 business days for funds to appear.
5. Contact
If you have any questions regarding this Refund Policy, please reach out to us at:
info@nayomu.com
Nayomu.com